Job Purpose
Directly responsible for customer comfort while ensuring safe conduct of flights to which they are assigned to by the organization.
Responsibilities
- Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery.
- Responsible for the safe operation of the airplane and safety of its occupants and cargo flight time.
- Ensure that all passengers are briefed on the location of emergency exits and the location and use of relevant safety and emergency equipment.
- Check operational procedures and checklists are complied with, in accordance with the Operations Manual.
- Ensure that the weather forecast and reports for the proposed operating area and flight duration indicate that the flight may be conducted without infringing company operating minimal.
- Make sure that the airplane, and any required equipment is serviceable, and that relevant emergency equipment is serviceable and ready for use.
- Follow up that the airplane mass and balance is within the calculated limits for the operating conditions.
- Ensure that before take‐off and before landing the flight and cabin crew are properly secured in their allocated seats.
- Ensure that the pre‐flight inspection has been carried out.
- Confirm that the relevant documents and Manuals are carried and will remain valid throughout the flight or series of flights and be produced, when requested, to a person authorized by the Authority.
- Ensure that both crew members and passengers observe the restrictions on smoking. In addition, ensure that no person smokes in cargo compartment and/or other areas where cargo is carried which is not stored in flame resistant containers or covered by flame resistant canvas.
- To maintain a positive, appropriate, and professional relationship with all Royal Jet staff and the stakeholders.