Are you ready to lead from the front and make a real impact in a fast-paced, high-volume warehouse environment? We’re looking for a dynamic Shift Operations Manager to take charge of operational performance, drive continuous improvement, and inspire a team to deliver excellence at our Jet2 Retail Operations Centre in Middlewich, CW10 0GY, every single shift.

What You’ll Be Doing

As a key leader in our Retail Operations Centre, you’ll be responsible for:

• Leading and developing a team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives during peak periods
• Ensuring all KPIs and SLAs are met across performance, people, and compliance.
• Organising labour and equipment resources to meet daily operational demands
• Collaborating with planning teams and agency partners to scale staffing for seasonal volume uplifts
• Driving quality assurance and process compliance across all stages of the operation
• Championing Health & Safety, CAA, and HMRC standards
• Identifying and implementing continuous improvement initiatives that benefit our customers, colleagues, and business.
• Championing the Jet2 ‘Take Me There’ values 

What You’ll Bring

We’re looking for someone who thrives on challenge and leads with confidence. You’ll need:

• Proven experience in a team management role (ideally with experience of managing first line managers) within warehousing, distribution, or logistics environment.
• Strong leadership and people skills with a proactive, “can-do” attitude
• Excellent planning and resource deployment skills
• A keen eye for detail and strong numerate acumen
• Proficiency in Warehouse Management Systems and Microsoft Office packages
• Solid understanding of Health & Safety & HR practices
• Clear, effective communication across all levels of the business
• Excellent people engagement skills            

What’s In It for You?

We offer our valued Shift Operations Manager colleagues a range of benefits including:

• Excellent salary plus annual pay review
• Management Bonus Scheme
• Contributory pension scheme
• Fixed shift  - your working hours will be  6am  - 4pm Wednesday  - Saturday, with 3 consecutive days off [Sunday  - Tuesday]
• 3 x Salary Life Assurance
• Employee Assistance Programme including professional counselling.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle
•  Uniform Provided – Branded gear so you can lead with pride.
• On-site Facilities –free parking, and break areas for your comfort

At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!