Authority:

• The Nominated Person Flight Operations (NPFO) is appointed, duly authorised, responsible, and employed by the Senior Accountable Manager (SAM).
• This appointment must be acceptable to the Authority.
• This position reports directly to the SAM.
• The NPFO has the authority to ensure that all Scheduled and Non-Scheduled flight operations of THE OPERATOR are conducted in compliance with relevant regulatory requirements and company standards in a safe and efficient manner.
• In the absence of the designated NPFO, authority and responsibility will transfer to another nominated postholder or the Chief Pilot, depending on experience.
• The NPFO will liaise regularly with Operations Staff to monitor company performance and proactively address potential issues, such as delays, FDP, and technical support.
• The NPFO will collaborate with the Chief Pilot to manage crew rosters for duty, training, and leave.
• The NPFO will ensure safe, secure, and efficient flight operations across the organization, promoting effective communication between management and staff.
• The NPFO will uphold the discipline of all operations staff, including those at offshore stations, and execute disciplinary procedures as necessary.

Duties & Responsibilities:

• Manage all areas related to Company Flight Operations, particularly those impacting flight crew.
• Enforce the established rules and procedures as outlined in this manual.
• Ensure that air services operate in a safe, reliable, and secure manner, taking responsibility for managing safety risks and security threats.
• Promote safe, secure, and commercially efficient operations.
• Ensure compliance with regulatory conditions of the Air Operator Certificate (AOC) and applicable standards.
• Verify the qualifications of flight and cabin crews.
• Maintain insurance coverage for all flight operations, including pilot legality and cross-border flights, ensuring no risk to insurance coverage.
• Ensure legality of all pilots within Namibia, including compliance with Namibian Work Visas and Permits.
• Coordinate with other internal offices, such as Charter, Dispatch, Maintenance, and Training.
• Liaise with regulatory authorities on all matters concerning flight operations, including AOC variations.
• Engage with aircraft manufacturers and external entities relevant to flight operations.
• Act as a representative with relevant external agencies on flight operations.
• Participate in industry associations, conferences, and meetings related to flight operations.
• Establish and maintain rapport with corporate executives, customers, and industry associates.
• Conduct special projects or accept additional responsibilities as directed by the SAM.
• Committees:
• The NPFO will participate in any committees as agreed upon with the SAM.
• Financial Responsibility
• Ensure favourable cash flow at line stations in conjunction with the Line Station Manager on-site, including budgeting and financial accounting functions.
• Flying Duties:
• Perform no more than 50% of duty time as Pilot on company flights.
• Responsibilities within Personnel Function:
• Oversee discipline, welfare, and morale of all flight crew members.
• Manage policy related to the safety and efficiency of the company’s flight operations.
• Ensure that operations comply with the AOC conditions, applicable regulations, and operator standards.
• Supervise electronic records, including pilot files and training records.
• Proactively identify unsafe trends and practices and take corrective action.
• Participate in oral testing of command candidates for the company.
• Oversee operational standards and control of all aircraft.
• Coordination of functions impacting operational control, such as maintenance, crew scheduling, load control, and equipment scheduling.
• Supervise, organize, staff, and ensure the efficiency of flight operations, cabin safety, crew scheduling, and training programs.
• Ensure timely resolution of safety and security issues.
• Oversee the contents and compliance of the operations manual.
• Supervise the creation and updating of operations manuals, SOPs, and written procedures.
• Provide monthly reports to management on operations performance and status.
• Ensure operations are conducted in compliance with current regulations, standards and company policy
• Ensure crew scheduling complies with flight and duty time regulations and that crew members are informed of regulatory changes.
• Act on any aeronautical information impacting flight safety.
• Manage the dissemination of aeroplane safety information, internally and externally, in conjunction with the safety management system.
• Implement safety actions recommended by the Safety Manager.
• Implement quality actions recommended by the Quality Manager.
• Implement security actions recommended by the Security Manager.

Experience and Qualifications:

In accordance with NAMCATS 2024, the NPFO must meet the following qualifications:

• Hold or have held a pilot license and ratings relevant to the operated aircraft; or demonstrate adequate knowledge of the aircraft’s operation; or
• Possess at least 3 years of supervisory experience in flight operations for an operator of similar size and scope or an acceptable alternative experience;
• Demonstrate knowledge to the Executive Director of the operations manual, the operator's certificate, operations specifications, and applicable regulations and standards necessary to ensure safety;
• Have no convictions or administrative sanctions under the Act or Regulations that, in the Executive Director’s view, would affect suitability for the role.

Commitment:

• The NPFO is dedicated to executing responsibilities that ensure compliance and reliability of the operator's air service operations.
• NPFO must engage with operational personnel, senior managers, and departmental heads across the organization and establish and maintain positive relationships with regulatory authorities, agencies, and service providers outside the organization.
• Additional contacts will be formed as appropriate.