We have a fantastic opportunity to join our Dispatch team at our 14th UK base, London Gatwick Airport!
As a member of our Ground Operations Team at London Gatwick Airport, our Dispatch colleagues play an essential role in ensuring the safe and efficient turnaround of our aircraft to meet our on time performance and safety standards, as well as customer facing duties by assisting our customers with the check in & onboarding processes, managing queues and welcoming customers as they arrive at the airport
What will you do in the role?
- Facilitate our aircraft turnaround, working with all teams involved in the turnaround, including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams
- Performing pre-flight check requirements, preparing accurate loading documentation including trim calculations and loading instructions
- Work to legal regulations and company requirements; operating all equipment in a safe manner and maintain a clear and safe working environment for you and your colleagues
- Welcome customers as they arrive for check-in, offering assistance and support at both self-service kiosks and manned check-in desks, while also managing queues efficiently.
- Assist on departure with the boarding of our flights and support our customers when they arrive back from their holiday,
- Ensure the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values
This is a rostered role that requires shift working, so flexibility is required. Working patterns are usually 4 shifts in a row, followed by 2 rest days, but patterns may vary to meet operational needs. Extra rest days may be added during the season.
What are the key skills/experience you'll already have?
- The successful candidate will have previous experience within a Ground Operations environment, and will posses an understanding of the technical aspects of the aircraft turnaround process.
- You will ideally have previous dispatch or turnaround supervisory experience.
- With a positive and conscientious approach, you will have strong teamwork skills.
- You will also have the ability to organise and prioritise effectively to ensure the safety of our customers, yourself and your team.
- For all our airside roles you must hold a full UK Driving Licence and the ability to pass a Medical, administered by the airport.
What Can We Offer You?We offer our valued Dispatch colleagues a range of benefits including: -
- Hourly rate of £18.11 hour plus an additional £4.53 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
- 30 or 37.5 hour per week permanent contract.
- Discretionary profit share bonus scheme
- 34 days holiday entitlement per annum (pro rata for part time hours).
- Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!