YOUR ROLE AS:

Cabin Crew members are the face of AirAsia and are responsible for ensuring the safety, comfort, and satisfaction of our guests while delivering an exceptional in-flight experience. As an Allstar, you will uphold the highest standards of safety and service, be a liaison between guests and flight crew, and carry out responsibilities with energy, professionalism, and enthusiasm.

WHAT YOU’LL CHAMPION:

• Ensure the safety and security of guests onboard in accordance with all regulatory and company policies.
• Execute all safety-related procedures and emergency drills as outlined in the Safety Emergency Procedures (SEP) Manual.
• Maintain thorough knowledge of emergency protocols and perform them with precision when required.
• Ensure that all galley equipment and stores are securely stowed, and conduct pre-flight inspections of cabin areas.
• Deliver clear and comprehensive passenger safety briefings in compliance with operating procedures.
• Maintain exceptional public conduct and represent the AirAsia brand both in and out of uniform.
• Report any safety hazards or irregularities directly to the Pilot in Command.
• Provide outstanding customer service and foster a memorable guest experience the Allstar way.
• Ensure all customs, immigration, and health requirements are adhered to.
• Accurately complete required reports and documentation (e.g., Cabin Defects Log, incident reports).
• Promote the AirAsia brand image through exceptional service and behavior.

WHO YOU ARE:

• You have a passion for people, travel, and creating memorable experiences.
• You are confident, proactive, and able to remain calm under pressure.
• You embody the Allstar spirit—energetic, driven, and adventurous.
• Prior flying experience is welcomed but not essential.
• Must meet regulatory requirements for Cabin Crew (e.g., minimum age, height, health and fitness standards).
• Complexion must be clear with no apparent blemishes/scars, no visible tattoos in uniform
• Teeth must be clear with no braces, visible damages/decay and crookednes
• Weight and height must be symmetrical and within BMI considerations
• Body Mass Index (BMI) at 18.5-22 for females and 18.5-23 for male
• High minimum at 160 cm for female and 170 cm for male

Technical Skills:

• Comprehensive understanding of in-flight safety and emergency procedures.
• Ability to perform pre- and post-flight equipment and safety checks.
• Basic report writing and documentation skills for flight and incident records.
• Adherence to safety protocols and regulatory compliance.

Soft Skills & Competencies:

• High attention to detail and situational awareness.
• Excellent interpersonal and communication skills.
• Resilient, adaptable, and capable of working in dynamic and time-sensitive environments.
• Strong team player who thrives in diverse, multicultural teams.
• Committed to continuous self-improvement and upholding the Allstar standards.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
At AirAsia, we believe in internal growth and career evolution. Based on performance and contribution in this role, your journey as Cabin Crew is just the beginning. Based on your performance and development, you could take on roles such as Lead Cabin Crew, In-Flight Supervisor, or transition into roles across training, operations, or guest experience. At AirAsia, the sky is never the limit—it’s just the beginning.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 
• A unique Allstar culture like no other

OUR HIRING PROCESS:

• Application Review
• Application Review and Skills Match
• Interview & Assessments
• Background Verification
• Offer Process

GET TO KNOW AIRASIA:

AirAsia

AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.